Shipping
Canada Post Update May 23, 2025
As the situation with the Canada Post strike continues to evolve, we are taking proactive measures to ensure you receive your Well.ca deliveries as smoothly as possible:
- Alternative Shipping Partners: We're collaborating with other reliable shipping partners to minimize any risk of delays or lost packages.
- PO Boxes and Remote Locations: While we will still deliver to PO boxes and remote areas, please anticipate potential delivery delays. To expedite your order, consider shipping to an alternative physical address, such as the home of a friend or family member.
Our commitment to providing you with an exceptional shopping and delivery experience remains our top priority. We are closely monitoring developments and will keep you informed of any changes.
Thank you for your patience and understanding.
Shipping & Delivery
- Most Well.ca orders are delivered within 2-5 days, depending on stock availability, warehouse location and shipping destination.
- When your order is ready to be shipped, you will receive a shipment confirmation email which will contain shipment details, your tracking number, and a link to track your package(s).
- Fulfillment & delivery times listed above can vary, especially during sales and around Canadian holidays.
- Well.ca ships exclusively within Canada and the US.
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Shipping Rates
Address Accuracy & Order Redirecting
- Well.ca relies on our customers to ensure the provided shipping address is accurate before completing a Well.ca order.
- Well.ca Customer Care cannot modify or update address information once an order has been placed.
- Well.ca Customer Care cannot redirect orders once items have left our warehouse(s).
Multiple Shipments
- Some large products will ship individually and in their original packaging.
- You may receive multiple shipments from the same or different warehouse(s).
- You should receive notification via email when your order is being split into multiple shipments.
- You will not incur additional shipping fees when your order is split into multiple shipments.