Shipping

Shipping & Delivery

• Most Well.ca orders are delivered within 2-5 days, depending on stock availability, warehouse location and shipping destination.
• When your order is ready to be shipped, you will receive a shipment confirmation email which will contain shipment details, your tracking number, and a link to track your package(s).
• Fulfillment & delivery times listed above can vary, especially during sales and around Canadian holidays.
• Well.ca ships exclusively within Canada and the US.

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Shipping Rates

Shipping fees are calculated based on cart contents, and delivery address provided to Well.ca. If shipping fees are applicable to your order, fees will be displayed to you during checkout.

• Free shipping to most Canadian Addresses, on orders $35+ (before tax).
• Orders below $35, shipping to the US, or shipping to areas within Canada which are serviced less frequently by our carrier partners are subject to shipping fees.
• Shipping fees are calculated based on the delivery address provided to Well.ca, and if applicable, will be displayed to you during checkout.

Address Accuracy & Order Redirecting

• Well.ca relies on our customers to ensure the provided shipping address is accurate before completing a Well.ca order.
• Well.ca Customer Care cannot modify or update address information once an order has been placed.
• Well.ca Customer Care cannot redirect orders once items have left our warehouse(s).

Multiple Shipments

• Some large products will ship individually and in their original packaging.
• You may receive multiple shipments from the same or different warehouse(s).
• You should receive notification via email when your order is being split into multiple shipments.
• You will not incur additional shipping fees when your order is split into multiple shipments.

Holiday Shipping Deadlines

• With everything going on this year, we wanted to make sure your packages get where they need to go before December 25th. Our guaranteed shipping times are earlier than usual, so we can be certain that even with shipping delays and high order volumes, you get your gifts and have a stress-free Holiday season!

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*Dates are subject to change.